A seller replying to a customer message on a smartphone

Channels: Instagram DirectWhatsAppMessenger

Turn conversations into orders

Practical guides on selling in Instagram Direct, WhatsApp and Messenger — tested in practice, without agencies or wasted spend.

29%

of users buy directly on Instagram

Business of Apps, 2025

×21

higher conversion for a first-minute reply

Harvard Business Review, 2011

98%

message open rate on WhatsApp

Meta / industry, 2024

How a chat turns into an order

  1. 1

    Message

    A follower writes or reacts.

  2. 2

    Reply

    Fast, useful, on time.

  3. 3

    Order

    The chat leads to payment.

  4. 4

    Repeat

    The customer comes back.

Topics

Pick a track and read step-by-step guides.

Latest

Best practices

Principles that work in any messenger.

Reply fast

The first minute decides — automate the first response.

Don’t sell in message one

Give value and answer the question first.

Capture every lead

No enquiry should slip between channels.

Move the chat to action

Every message gets closer to an order.

Frequently asked questions

Can you sell in chat without a website?

Yes. Direct, WhatsApp and Messenger cover the full cycle — from question to payment — without a separate website.

Where do I start?

With the main guide: set up your profile, the first reply and a simple funnel. Then go by topic.

How much does it cost?

The basics are free. You only pay for automation once you get more leads than you can handle by hand.

Where do these tips come from?

From practice: every guide is based on real selling and verified sources, each figure carries a citation and year, and articles are signed by real authors.

About the editorial

Who writes Sold in Chat, and how the advice is checked

We only write what we have tested in practice: how to turn conversations into orders without agencies. Every figure carries a source and a year, and every tip is signed by a real author.