https://www.soldinchat.com/en Практичний ресурс про продажі в переписці — Instagram Direct, WhatsApp і Messenger. Як перетворити повідомлення на замовлення. en https://www.soldinchat.com/en/whatsapp-sales/whatsapp-business-multi-device-team https://www.soldinchat.com/en/whatsapp-sales/whatsapp-business-multi-device-team How many devices WhatsApp Business allows, why a shared inbox has no roles, and how to organise a team until you move to the API. Fri, 14 Aug 2026 00:00:00 GMT Maksym Tkachenko whatsapp team devices roles https://www.soldinchat.com/en/messenger-sales/messenger-faq-automation https://www.soldinchat.com/en/messenger-sales/messenger-faq-automation Which Messenger questions to automate first, how to write a reply that doesn't annoy, and the signals that should hand a conversation to a human. Tue, 11 Aug 2026 00:00:00 GMT Sofia Marino messenger common questions automation https://www.soldinchat.com/en/leads-crm/sales-handoff-between-managers https://www.soldinchat.com/en/leads-crm/sales-handoff-between-managers How to pass a conversation to a colleague so the customer doesn't repeat everything: what to record, how the handover reads, and who owns it afterwards. Tue, 04 Aug 2026 00:00:00 GMT Sofia Marino crm team handover context https://www.soldinchat.com/en/autofunnels/autofunnel-testing-and-fixes https://www.soldinchat.com/en/autofunnels/autofunnel-testing-and-fixes A step-by-step autofunnel test before and after launch: five common break points, how to find them, and what to measure to see the real cause. Tue, 28 Jul 2026 00:00:00 GMT Sofia Marino autofunnel testing mistakes https://www.soldinchat.com/en/messenger-sales/messenger-24-hour-window https://www.soldinchat.com/en/messenger-sales/messenger-24-hour-window How Messenger's 24-hour window works, what the 7-day human-agent extension allows, and which message tags Meta switched off in 2026. Tue, 21 Jul 2026 00:00:00 GMT Maksym Tkachenko messenger rules 24-hour window follow-up https://www.soldinchat.com/en/ai-replies/ai-reply-quality-review https://www.soldinchat.com/en/ai-replies/ai-reply-quality-review A simple weekly routine for checking an AI assistant: which conversations to read, what to measure, and when to fix instructions instead of adding scenarios. Wed, 15 Jul 2026 00:00:00 GMT Iryna Savchenko ai quality audit process https://www.soldinchat.com/en/instagram-sales/instagram-saved-replies-inbox https://www.soldinchat.com/en/instagram-sales/instagram-saved-replies-inbox How to bring order to Direct: which saved replies to create first, how to use inbox folders, and what to do so conversations stop getting lost. Sat, 11 Jul 2026 00:00:00 GMT Sofia Marino instagram inbox organisation https://www.soldinchat.com/en/autofunnels/post-purchase-upsell-funnel https://www.soldinchat.com/en/autofunnels/post-purchase-upsell-funnel What to send a customer after they buy: confirmation, care tips, an upsell and a review request — the sequence that brings them back for a second order. Tue, 07 Jul 2026 00:00:00 GMT Maksym Tkachenko autofunnel upsell repeat orders https://www.soldinchat.com/en/leads-crm/crm-tags-and-segments https://www.soldinchat.com/en/leads-crm/crm-tags-and-segments How to build a tagging system people actually use: how many tags you need, what principle to split them by, and how a segment differs from a tag. Tue, 30 Jun 2026 00:00:00 GMT Maksym Tkachenko crm tags segments https://www.soldinchat.com/en/ai-replies/ai-multilingual-customer-chats https://www.soldinchat.com/en/ai-replies/ai-multilingual-customer-chats How to reply to customers in languages you don't speak using AI: what is safe to translate automatically, where it isn't, and how to keep brand tone. Wed, 24 Jun 2026 00:00:00 GMT Iryna Savchenko ai languages translation cross-border https://www.soldinchat.com/en/messenger-sales/facebook-groups-to-messenger https://www.soldinchat.com/en/messenger-sales/facebook-groups-to-messenger How to turn Facebook group members into Messenger conversations: what's allowed, what counts as spam, and which formats produce leads without risking the account. Fri, 19 Jun 2026 00:00:00 GMT Maksym Tkachenko messenger facebook groups rules https://www.soldinchat.com/en/autofunnels/live-stream-reminder-funnel https://www.soldinchat.com/en/autofunnels/live-stream-reminder-funnel How to build a live-stream reminder funnel in messengers: keyword sign-up, a three-message reminder chain, and selling after the broadcast ends. Tue, 16 Jun 2026 00:00:00 GMT Sofia Marino autofunnel reminders live stream instagram https://www.soldinchat.com/en/leads-crm/import-chat-contacts-to-crm https://www.soldinchat.com/en/leads-crm/import-chat-contacts-to-crm A step-by-step move from messengers into a CRM: which fields to collect, how to keep conversation context, and what to do with duplicates and gaps. Tue, 09 Jun 2026 00:00:00 GMT Maksym Tkachenko crm contacts import data https://www.soldinchat.com/en/ai-replies/ai-reply-guardrails https://www.soldinchat.com/en/ai-replies/ai-reply-guardrails How to give an AI assistant limits: forbidden promises, handling prices and stock, stop-words, and mandatory handover to a human agent. Wed, 03 Jun 2026 00:00:00 GMT Iryna Savchenko ai guardrails trust https://www.soldinchat.com/en/instagram-sales/instagram-broadcast-channels https://www.soldinchat.com/en/instagram-sales/instagram-broadcast-channels How to use Instagram broadcast channels in sales: who can create one, how they differ from Direct and Stories, and what to post so people don't leave. Tue, 02 Jun 2026 00:00:00 GMT Sofia Marino instagram broadcast channels broadcasts https://www.soldinchat.com/en/whatsapp-sales/whatsapp-status-selling https://www.soldinchat.com/en/whatsapp-sales/whatsapp-status-selling How to use WhatsApp Status for sales, how it differs from WhatsApp Channels, and why it only works for people who saved your number. Fri, 29 May 2026 00:00:00 GMT Maksym Tkachenko whatsapp status storefront https://www.soldinchat.com/en/autofunnels/stories-poll-to-direct-funnel https://www.soldinchat.com/en/autofunnels/stories-poll-to-direct-funnel How to turn a Stories poll sticker into an automatic funnel: the viewer's tap opens a Direct conversation with a message that leads to an order. Tue, 26 May 2026 00:00:00 GMT Sofia Marino autofunnel stories polls direct https://www.soldinchat.com/en/leads-crm/lead-scoring-in-chat https://www.soldinchat.com/en/leads-crm/lead-scoring-in-chat How to score messenger leads without complex systems: four buying-intent signals, a simple three-level scale, and the rule for who gets answered first. Tue, 19 May 2026 00:00:00 GMT Maksym Tkachenko crm leads lead scoring prioritisation https://www.soldinchat.com/en/ai-replies/ai-reply-product-question-templates https://www.soldinchat.com/en/ai-replies/ai-reply-product-question-templates Ready AI reply templates for the three most common questions in chat — is it in stock, what does it cost, when does it ship — and how to adapt them. Tue, 12 May 2026 00:00:00 GMT Iryna Savchenko ai templates auto-replies https://www.soldinchat.com/en/messenger-sales/messenger-persistent-menu https://www.soldinchat.com/en/messenger-sales/messenger-persistent-menu How to set up a persistent menu in Messenger, how many items it should hold, and why it removes more repeat questions than a welcome message does. Tue, 05 May 2026 00:00:00 GMT Maksym Tkachenko messenger menu navigation https://www.soldinchat.com/en/whatsapp-sales/whatsapp-app-vs-api https://www.soldinchat.com/en/whatsapp-sales/whatsapp-app-vs-api How WhatsApp Business App differs from the WhatsApp Business API, which scale each fits, and when it's time to move to the API. Wed, 18 Mar 2026 00:00:00 GMT Maksym Tkachenko whatsapp api scale https://www.soldinchat.com/en/whatsapp-sales/whatsapp-order-confirmation-templates https://www.soldinchat.com/en/whatsapp-sales/whatsapp-order-confirmation-templates Ready WhatsApp order confirmation templates: what to include so the customer feels calm and repeat status questions drop. Thu, 12 Mar 2026 00:00:00 GMT Sofia Marino whatsapp confirmation orders https://www.soldinchat.com/en/instagram-sales/instagram-close-friends-vip https://www.soldinchat.com/en/instagram-sales/instagram-close-friends-vip How to use Instagram Close Friends for sales: a private channel for loyal customers with exclusive offers and early access. Tue, 10 Mar 2026 00:00:00 GMT Sofia Marino close friends instagram loyalty https://www.soldinchat.com/en/messenger-sales/messenger-click-to-message-ads https://www.soldinchat.com/en/messenger-sales/messenger-click-to-message-ads What Click-to-Messenger ads are, why they beat a landing page, and how to turn paid Facebook traffic into conversations and orders. Sun, 08 Mar 2026 00:00:00 GMT Sofia Marino messenger ads traffic https://www.soldinchat.com/en/whatsapp-sales/whatsapp-abandoned-cart-recovery https://www.soldinchat.com/en/whatsapp-sales/whatsapp-abandoned-cart-recovery How to remind customers about an unfinished order on WhatsApp to recover abandoned carts without being pushy — and why this channel beats email. Fri, 06 Mar 2026 00:00:00 GMT Maksym Tkachenko whatsapp cart recovery https://www.soldinchat.com/en/leads-crm/crm-follow-up-sequences https://www.soldinchat.com/en/leads-crm/crm-follow-up-sequences How to build a sequence of follow-up reminders in messengers to bring customers back to a deal and stop losing leads to silence. Thu, 05 Mar 2026 00:00:00 GMT Sofia Marino follow-up crm reminders https://www.soldinchat.com/en/instagram-sales/instagram-reels-to-sales https://www.soldinchat.com/en/instagram-sales/instagram-reels-to-sales How to use Instagram Reels for sales: from the video idea to the call to action that moves a viewer into Direct and toward placing an order. Wed, 04 Mar 2026 00:00:00 GMT Iryna Savchenko reels instagram sales https://www.soldinchat.com/en/autofunnels/autofunnel-quiz-flow https://www.soldinchat.com/en/autofunnels/autofunnel-quiz-flow How to build a quiz funnel in messengers: a few questions match a product to the customer and naturally lead them to an order. Mon, 02 Mar 2026 00:00:00 GMT Iryna Savchenko quiz autofunnel matching https://www.soldinchat.com/en/whatsapp-sales/whatsapp-accept-payments https://www.soldinchat.com/en/whatsapp-sales/whatsapp-accept-payments Which payment methods work for WhatsApp sales, how to accept money safely and confirm orders so you don't lose ready buyers. Thu, 26 Feb 2026 00:00:00 GMT Iryna Savchenko whatsapp payments sales https://www.soldinchat.com/en/ai-replies/ai-reply-brand-voice https://www.soldinchat.com/en/ai-replies/ai-reply-brand-voice How to tune the tone of automated replies so they sound like your brand, not a faceless robot, and keep the customer's trust. Wed, 25 Feb 2026 00:00:00 GMT Maksym Tkachenko brand voice tone automated replies https://www.soldinchat.com/en/instagram-sales/instagram-bio-link-conversion https://www.soldinchat.com/en/instagram-sales/instagram-bio-link-conversion How to write your Instagram bio and profile link so a visitor instantly understands what you sell and takes the next step toward an order. Tue, 24 Feb 2026 00:00:00 GMT Maksym Tkachenko bio profile instagram https://www.soldinchat.com/en/messenger-sales/facebook-comment-automation https://www.soldinchat.com/en/messenger-sales/facebook-comment-automation How to set up automatic replies to comments under Facebook posts and move that activity into Messenger toward an order. Sun, 22 Feb 2026 00:00:00 GMT Maksym Tkachenko facebook comments messenger https://www.soldinchat.com/en/instagram-sales/comment-to-direct https://www.soldinchat.com/en/instagram-sales/comment-to-direct How to set up an automatic move from a comment under a post into Direct and turn follower activity into real orders. Fri, 20 Feb 2026 00:00:00 GMT Sofia Marino direct comments autofunnel https://www.soldinchat.com/en/whatsapp-sales/whatsapp-quick-replies-labels https://www.soldinchat.com/en/whatsapp-sales/whatsapp-quick-replies-labels How to set up quick replies and labels in WhatsApp Business so you answer in seconds and never lose orders across stages. Wed, 18 Feb 2026 00:00:00 GMT Sofia Marino whatsapp quick replies labels https://www.soldinchat.com/en/autofunnels/lead-magnet-autofunnel https://www.soldinchat.com/en/autofunnels/lead-magnet-autofunnel What a messenger lead magnet is, which offers work, and how to tie it to an autofunnel that turns interest into orders. Tue, 17 Feb 2026 00:00:00 GMT Sofia Marino lead magnet autofunnel messengers https://www.soldinchat.com/en/instagram-sales/instagram-shopping-product-tags https://www.soldinchat.com/en/instagram-sales/instagram-shopping-product-tags How to enable Instagram Shopping and product tags so customers see the price right in the post and move to an order in a few taps. Mon, 16 Feb 2026 00:00:00 GMT Sofia Marino shopping product tags instagram https://www.soldinchat.com/en/leads-crm/crm-pipeline-stages-messengers https://www.soldinchat.com/en/leads-crm/crm-pipeline-stages-messengers What stages a messenger sales pipeline needs and how to set them up in a CRM so you see the status of every deal and never lose leads. Sat, 14 Feb 2026 00:00:00 GMT Maksym Tkachenko crm pipeline funnel https://www.soldinchat.com/en/whatsapp-sales/whatsapp-broadcast-vs-groups https://www.soldinchat.com/en/whatsapp-sales/whatsapp-broadcast-vs-groups How WhatsApp broadcasts differ from groups, when each format fits, and how to send without breaking the rules or losing trust. Fri, 13 Feb 2026 00:00:00 GMT Maksym Tkachenko whatsapp broadcast messaging https://www.soldinchat.com/en/ai-replies/ai-chatbot-human-handoff https://www.soldinchat.com/en/ai-replies/ai-chatbot-human-handoff How to set up handoff from a chatbot to a live agent: the signals for a handover so automation helps rather than annoys the customer. Thu, 12 Feb 2026 00:00:00 GMT Iryna Savchenko chatbot automation agent https://www.soldinchat.com/en/instagram-sales/instagram-stories-selling https://www.soldinchat.com/en/instagram-sales/instagram-stories-selling How to sell through Instagram Stories: poll stickers, links and questions that move a viewer from Stories into Direct and toward an order. Wed, 11 Feb 2026 00:00:00 GMT Iryna Savchenko stories instagram sales https://www.soldinchat.com/en/messenger-sales/messenger-welcome-greeting-setup https://www.soldinchat.com/en/messenger-sales/messenger-welcome-greeting-setup How to set up a Facebook Messenger greeting and Get Started button so the conversation begins right and leads the customer toward an order. Tue, 10 Feb 2026 00:00:00 GMT Iryna Savchenko messenger greeting automation https://www.soldinchat.com/en/whatsapp-sales/whatsapp-business-catalog https://www.soldinchat.com/en/whatsapp-sales/whatsapp-business-catalog How to create and set up a WhatsApp Business catalog so customers see products, prices and descriptions right in the chat and order faster. Sun, 08 Feb 2026 00:00:00 GMT Iryna Savchenko whatsapp catalog products https://www.soldinchat.com/en/instagram-sales/instagram-dm-sales-scripts https://www.soldinchat.com/en/instagram-sales/instagram-dm-sales-scripts Ready-made DM scripts and message templates for Instagram sales: the first reply, answering «how much», handling objections and closing the order. Fri, 06 Feb 2026 00:00:00 GMT Maksym Tkachenko direct scripts instagram https://www.soldinchat.com/en/instagram-sales/instagram-autofunnel https://www.soldinchat.com/en/instagram-sales/instagram-autofunnel What an Instagram autofunnel is, what steps it consists of, and how to set it up so it moves a follower from a question to an order. Wed, 04 Feb 2026 00:00:00 GMT Sofia Marino autofunnel direct instagram https://www.soldinchat.com/en/instagram-sales/how-to-sell-on-instagram-2026 https://www.soldinchat.com/en/instagram-sales/how-to-sell-on-instagram-2026 A practical, step-by-step guide to setting up sales on Instagram in 2026 — from your profile to an automated funnel and lead handling. Thu, 15 Jan 2026 00:00:00 GMT Sofia Marino instagram sales funnel https://www.soldinchat.com/en/leads-crm/leads-crm-for-messengers https://www.soldinchat.com/en/leads-crm/leads-crm-for-messengers How not to lose leads from social media: why leads slip away, which deal stages to track, and when to move from manual handling to a CRM for messengers. Tue, 13 Jan 2026 00:00:00 GMT Iryna Savchenko crm leads deal stages https://www.soldinchat.com/en/ai-replies/ai-replies-to-customers https://www.soldinchat.com/en/ai-replies/ai-replies-to-customers When and how to use AI in customer replies: auto-responses without a robotic tone, warming up leads, and balancing automation with human conversation. Mon, 12 Jan 2026 00:00:00 GMT Maksym Tkachenko ai auto-replies chatbot https://www.soldinchat.com/en/autofunnels/build-a-messenger-autofunnel https://www.soldinchat.com/en/autofunnels/build-a-messenger-autofunnel A step-by-step guide to building an autofunnel in messengers: triggers, steps, messages and hand-off points to a human — from question to order. Sat, 10 Jan 2026 00:00:00 GMT Sofia Marino autofunnel funnel chatbot https://www.soldinchat.com/en/messenger-sales/sell-on-facebook-messenger https://www.soldinchat.com/en/messenger-sales/sell-on-facebook-messenger How to sell on Facebook Messenger: turn comments into private chats, use a chatbot and an autofunnel, and close orders without a website. Thu, 08 Jan 2026 00:00:00 GMT Maksym Tkachenko messenger chatbot sales https://www.soldinchat.com/en/whatsapp-sales/how-to-sell-on-whatsapp https://www.soldinchat.com/en/whatsapp-sales/how-to-sell-on-whatsapp A practical guide to selling on WhatsApp: business profile, broadcasts without bans, product catalog and recovering abandoned orders in chat. Tue, 06 Jan 2026 00:00:00 GMT Iryna Savchenko whatsapp sales broadcasts