Maksym Tkachenko
On messengers & CRM
Maksym has set up lead handling in WhatsApp and Messenger and CRM integrations for six years — from small shops to local chains. He writes about never losing a customer between channels.
Articles by this author
instagram-sales
Bio and profile link: turn a visitor into a lead
How to write your Instagram bio and profile link so a visitor instantly understands what you sell and takes the next step toward an order.
messenger-sales
Facebook comment auto-replies: from a post into Messenger
How to set up automatic replies to comments under Facebook posts and move that activity into Messenger toward an order.
leads-crm
Sales pipeline stages for messengers: how to build your pipeline
What stages a messenger sales pipeline needs and how to set them up in a CRM so you see the status of every deal and never lose leads.
whatsapp-sales
WhatsApp broadcasts vs groups: which to choose
How WhatsApp broadcasts differ from groups, when each format fits, and how to send without breaking the rules or losing trust.
instagram-sales
Instagram DM sales scripts: ready-made message templates
Ready-made DM scripts and message templates for Instagram sales: the first reply, answering «how much», handling objections and closing the order.
ai-replies
AI in Customer Replies: How to Automate Without a Robot
When and how to use AI in customer replies: auto-responses without a robotic tone, warming up leads, and balancing automation with human conversation.
messenger-sales
Selling on Facebook Messenger: From Comment to Order
How to sell on Facebook Messenger: turn comments into private chats, use a chatbot and an autofunnel, and close orders without a website.