Tags
#chatbot
4 articles
ai-replies
When to hand the conversation from bot to human
How to set up handoff from a chatbot to a live agent: the signals for a handover so automation helps rather than annoys the customer.
ai-replies
AI in Customer Replies: How to Automate Without a Robot
When and how to use AI in customer replies: auto-responses without a robotic tone, warming up leads, and balancing automation with human conversation.
autofunnels
How to Build a Messenger Autofunnel: Step by Step
A step-by-step guide to building an autofunnel in messengers: triggers, steps, messages and hand-off points to a human — from question to order.
messenger-sales
Selling on Facebook Messenger: From Comment to Order
How to sell on Facebook Messenger: turn comments into private chats, use a chatbot and an autofunnel, and close orders without a website.