Tags
#automation
3 articles
messenger-sales
Automating common questions in Messenger
Which Messenger questions to automate first, how to write a reply that doesn't annoy, and the signals that should hand a conversation to a human.
ai-replies
When to hand the conversation from bot to human
How to set up handoff from a chatbot to a live agent: the signals for a handover so automation helps rather than annoys the customer.
messenger-sales
Messenger greeting and Get Started button: a first impression that sells
How to set up a Facebook Messenger greeting and Get Started button so the conversation begins right and leads the customer toward an order.