Tags
#team
2 articles
whatsapp-sales
Several managers on one WhatsApp Business account
How many devices WhatsApp Business allows, why a shared inbox has no roles, and how to organise a team until you move to the API.
leads-crm
Handing a customer to another manager without losing context
How to pass a conversation to a colleague so the customer doesn't repeat everything: what to record, how the handover reads, and who owns it afterwards.